We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with seal, and in its original packaging. You’ll also need the receipt or proof of purchase. Return costs are paid by the customer except when the return is due to a wrong item (different from original order) or a damaged item received.

To start a return, you can contact us at: If your return is accepted, we’ll send you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at:

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like Hair Extensions, Wigs, custom products (such as special orders or personalized items), and cosmetic products that are opened, used or where protective seal is removed (this applies to products that come with a seal, where as some products do not have a seal). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Address: 2 Langdale Parade, Upper Green East, London, CR4 2PF, United Kingdom
Phone: 020 3601 9566


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